How do refunds work? Envato Market Refund Rules
1. The product that you purchased is not as described - If the author or creator describes the product with certain features and the downloaded files does not have any of it.
Can I Get A Refund? - Envato Market's Help Center
- You purchased and downloaded the product but now you do not want it
- You purchased an item looking at specifications but did not meet your expectations
- You changed your mind and want to return it
- You bought the item by mistake
- You do not have sufficient expertise to use the item - This happens usually with Envato customers. They expect there will be step by step documentation for each product but usually it will not have that. So customers create an issue and ask for a refund.
- You ask for goodwill
- You can no longer access the item as it is removed - To avoid this, you can download the purchased product and add to Google drive or any other cloud storage.
How To Apply For Refund With envato refund request form
I would suggest you to send refund requests as per refund policy of envato market support center and Envato Market Refund Rules are only exempted in rare refund cases. If author cannot resolve the issue, he will give your money back. Otherwise may ask you to check your installation or editing of codes.
If the item have been removed from Envato downloads page by the author or the staff of Envato, then you wont get a refund of the product you purchased.
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