Problems and solutions usually encountered Solution provided by GSTN on GST portal

Problem 1: Mismatch in name as per VAT-TIN/Service Tax-TIB and that in CBDT

Solution: Making the Name as per PAN editable in the application for proprietors, where details of Authorized signatories were auto-populated to correct any differences between Name as per VAT and Name as per PAN

Problem 2: Mismatch of names where middle name is not there (in such cases one space was being added when name data was downloaded from CBDT database.)

Solution: Removing all spaces from name as per PAN validation to avoid appearance of spaces in PAN because of missing middle name

Problem 3: Mismatch arising out of First Name, Last Name and Middle Name as given in VAT/Service Tax TIN with that in PAN

Solution: Concatenation of First name, Middle Name & Lastname of taxpayers and sending single string request to CBDT in order to avoid failure due to name mismatch arising out of Fname, Lname & Mname.

Problem 4: Mismatch arising when PAN in enrolment application was left blank due to nonavailability of CBDT service at the time of data fetching for activation (after submission of
application using DSC/eSign).

Solution: Enabling fetching name as per PAN at the run time, should the name as per PAN in enrolment application was left blank due to non-availability of CBDT service at the time of activation.

Source: ACES

Problem 5: PAN and Legal Name is not matching with CBDT database. Please submit PAN and Legal Name after validating with CBDT database

Solution: Go to Searchpan, enter your PAN number and captcha. Press search Now. Find your PAN Name and use it for filling GST provisional application. You can use Know Your PAN to verify the name if needed.

Video Tutorial


Step by Step Guide to Register For TRN Number for Provisional ID, GST


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