AmazonBasics Apple Certified Lightning to USB Cable - 6 feet (1.8 meters) - White
 AmazonBasics Apple Certified Lightning to USB Cable - 6 feet (1.8 meters) - White
Most of the products on Amazon comes with a limited warranty. And sometimes it gets hard to find, out how to avail it. Here is how you can Avail Limited Warranty in Amazon Products.

If the return window of the product is closed in the Amazon, then customer care would ask you to contact the seller. Amazon Customer care would not be able to do anything with the order However, they will give you the seller link and you can ask him to do the needful for you. Even if the product is from Amazon basics, the product is a part of Amazon, but the warranty would be claimed by the manufacturer only.

Contact Amazon Customer Care

The seller would let you know that how you can claim the warranty with the manufacturer. The Customer care will give you a link to contact the seller. I ordered from Cloud tail, hence I received link to that like this: Cloud Tail Service. Kindly check the link as soon you get it. Sometimes an error pops up like; "We encountered an error while searching for orders with this seller."

How to Contact Seller

If the link is not working, you can email ID and Toll free contact number of the seller to Amazom Customer care. I have received toll free no and email ID of Cloud tail. You can just contact them and they would get the item replaced for you. Just let them know that the item is not working and they would get that exchanged for you.

Cloud Tail Toll Free No: 1800-419-0416 
Cloud tail email ID: cloudtail [at] blubirch [dot] com

If you are emailing them mention the following details;

Name of the product: AmazonBasics Apple Certified Lightning to USB Cable - 6 feet (1.8 meters) - White
Date of Purchase: purchased this item on 7 Jan 2017.
Order No.: ORDER # 403-7744130-406....

And Attach a copy of Invoice and the image of the product.


Conversation with Amazon Customer Care

Shamikh: Hello, my name is Shamikh. I'll certainly try to help regarding your concern.
Me: I have ordered an item from Amazon and it's not working anymore. What can i do to avail warranty?
AmazonBasics Apple Certified Lightning to USB Cable - 6 feet (1.8 meters) - White
purchased this item on 7 Jan 2017.
Shamikh: I am really very sorry to acknowledge that I would surely help you in the best possible manner
Please can you help me with the order id
?
Me: ORDER # 403-7744130-406....
Shamikh: Thank you for the order id
As I can check that the item return window expired on Sunday 22 January 2017
Me: yes
Shamikh: So in this case we would not be able to do anything with the order now
However i can give you the seller link and you can ask him to do the needful for you
Would that be helpful?
Me: It says Backed by an AmazonBasics 1-Year Limited Warranty
What that means?
Shamikh: Yes, that is why I am giving you the link of the seller so that you can contact him and he would let you know that how you can claim the warranty with the manufacturer
Me: ok
Thanks
Shamikh: The product is a part of Amazon, but the warranty would be claimed by the manufacturer only
Here is the link https://cscentral-eu.amazon.com/gp/stor...(see full link)
Sorry
This is the correct link
https://www.amazon.in/ap/signin?openid....(see full link)
Here
Me: let me see
Shamikh: Sure
Me: "We encountered an error while searching for orders with this seller. "
Shamikh: For the last link that I gave
Me: yes
Shamikh: Sure, please let me check that
Me: ok
Shamikh: Here is the toll free no of Cloud tail
Just contact them and they would get the item replaced for you
1800-419-0416 or cloudtail [at] blubirch [dot] com.
Would that be helpful?
Me: Yes
Should I just mail them?
Shamikh: It's up to your choice, I gave you bought the items
Options**
Me: OK
What do I have to mention in that?
Shamikh: Just let them know that the item is not working
Me: ok
Shamikh: And they would get that exchanged for you
Me: thanks
Shamikh: Do you have any other questions, or is there anything else I can help you with?
Me: No thanks



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